An AI generated image from ImageFX of a female African American judge reading a very long printout with ethical language, and making an ethical judgment. Style: flat illustration. Color: White, some black, some maroon, some gold.

CreateAI Support Services

AI Upskilling Friday Office Hour (Virtual)

Join us every Friday from 12–1 PM (AZ time) on Zoom:

We encourage you to register (we coordinate attendance with the LX team):
 Eventbrite: https://www.eventbrite.com/e/ai-upskilling-office-hours-tickets-1113129132199?aff=odcleoeventsincollection

You’re always welcome to join directly via Zoom as well. The Eventbrite page also includes additional AI learning opportunities you may be interested in.

We’ll have a dedicated breakout room for CreateAI users please, bring your questions, ideas, or projects!

 CreateAI Beta Users Office Hour (Virtual)

Join us every Wednesday from 12–1 PM (AZ time):

Interested in becoming a CreateAI Beta user? Let us know and we’d love to have you.

If Fridays don’t work for you, you’re still welcome to join Wednesdays with your questions. Our team will be there to support.

In-Person Support (Tempe Campus)

Visit us at the Tech Hub, Creativity Commons:

Mondays: 12:00–1:00 PM and 2:00–3:00 PM
Tuesdays: 12:00–1:00 PM and 2:00–3:00 PM

Please check in at the front desk when you arrive.

Personalized 1:1 Consultations

Need deeper support?

We offer tailored 1:1 consultations to help you get the most out of CreateAI.

Book a session to:

  • Refine your AI use case
  • Optimize your Knowledge Base
  • Review governance or privacy questions
  • Get hands-on support with your project

We look forward to connecting with you, virtually, in person, or one-on-one.


Keep Reading

When to Use CreateAI Beta vs. Production: What You Need to Know

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Since launching CreateAI, we've seen incredible growth from early testers, faculty innovators, and now the broader ASU community. But as more users join the platform, we’re noticing some confusion about the Beta vs. Production environments and it’s time to clear that up.

Here’s the key message:

Unless you're actively testing new features, you should be using the Production version of CreateAI Platform.

Can I Use FERPA Data in CreateAI Builder?

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Yes, you may use FERPA-regulated student data in CreateAI Builder, but only under specific conditions. This article explains what that means, what protections are in place, and what responsibilities you have as a project owner.

Accepted File Types in CreateAI Builder - Current

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Students Using CreateAI: What Happens When You Upload a File?

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If you’re using a CreateAI chatbot as part of a class, research, or student service, you may have the option to upload files  like PDFs, assignments, or notes into the chat. Here’s what you need to know about how your files are handled and your privacy is protected.