Claude

Both licenses include the same Claude features. Premium differs in two ways:

• More usage. Premium includes roughly 5x the usage of Standard.
• Claude Fable 5 access. Premium includes access to Fable, Anthropic's most advanced model (with its own weekly usage allowance). On Standard, the most advanced model available is Claude Opus.

For most people, Standard is the right starting point. Consider Premium if you find yourself regularly hitting usage limits, or if your work specifically benefits from the Claude Fable 5 model.

Claude only uses a rolling 5-hour usage window. ASU accounts have substantially more usage than personal Claude accounts. As a reference point: a Standard license includes roughly 5x the usage of a personal Claude Pro subscription, and Premium has 5x the usage of Standard.

Some features and models also carry their own limits. For example, the Claude Fable 5 model (Premium) has a separate weekly allowance, and Anthropic occasionally adds similar limits for specific features or models. 

You can check all of the usage limits by going to Settings → Usage to see where you stand.

Yes. Unlike ChatGPT Edu, Gemini, and Copilot Chat — which ASU funds centrally — Claude requires a department-purchased license (Standard or Premium). Licenses are billed annually to the sponsoring department and cannot be purchased with personal funds. Current pricing is listed in the ServiceNow request form.

Claude is one of ASU's newer enterprise AI tools. Many of its features are currently under evaluation for privacy and security, and may become available at a later date. Watch this page and #ai-support for updates.

Click your profile icon at the bottom left. Your ASU workspace appears with an Enterprise label and a checkmark when selected. ASU Claude accounts may belong to a sub-team within ASU; the team name appears next to the Enterprise label. Personal accounts show Free, Pro, or Max instead.

Yes. Faculty and staff can request Claude licenses on behalf of others through the same ServiceNow request. You'll need the ASURITE of each person receiving a license, an internal ASU payment account called a "Cost Center" (CC) from your Business Operations Manager, and your direct manager's approval — the same as any license request.

Students cannot request licenses themselves. A faculty or staff member must sponsor them by submitting the request on their behalf; sponsored student licenses are granted for a specific time frame defined by the sponsoring department.

Changes to your license type requires you to cancel your original subscription and then purchase a new subscription through ServiceNow:

1. Submit a request to transfer the active license to another user within your department, or submit a request to cancel the renewal. Licenses are charged for the annual term and any unused subscription time will not be refunded.
2. Submit a new request for a Premium license, with payment information (CC/PG) to be approved by a manager, the same as any license request.

3. To avoid a gap in access, note the following in your transfer or cancelation request: 

   "This is a change of an existing license. Please ensure the new license type is activated before removing my existing license."

This applies to upgrading from standard to premium as well as downgrading from premium to standard.

Start with ASU's AI Practice Getting Started with Claude guide, which walks through login, first prompts, and key features like Projects, Artifacts, and Claude Code. Anthropic also offers Claude tutorials and documentation. 

• Keep both. After you receive an ASU license, your personal account and your ASU account can sit side by side under the same email. Switch between them from the account menu in the lower left. Their chats and projects stay separate.
• Move your data into ASU Claude. Sign in to your ASU account, go to Settings > Account, and select “Close your personal account.” You can bring your data with you or start clean. This can’t be undone.
• Keep personal use by migrating to new account. Claude doesn’t let you change the email on an account. To keep a personal account, export your data, cancel your subscription, and create a new account with a personal email. Exported data is for your records only. It can’t be imported into another account.

New personal accounts. You can no longer create a new personal Claude account (Free, Pro, or Max) with an @asu.edu address, including alias addresses like [email protected]. If you try, you’ll see a message that your IT administrator has blocked new account creation. For ASU work, request a license through the Anthropic Claude License and Support catalog item (faculty and staff only). For personal use, create an account with a non-ASU email address.